{"page_status":{"page":{"name":"Matillion Services","subdomain":"matillion","domain":"status.matillion.com","created_at":"2019-09-25T11:05:26.667Z","updated_at":"2026-10-10T05:20:18.819Z","url":"https://www.matillion.com/","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"000000","css_light_font_color":"3A3C5A","css_greens":"017036","css_yellows":"FCBA00","css_oranges":"FCDF63","css_reds":"D10242","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"status@notifications.matillion.com","allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"premium","support_url":"https://www.matillion.com/support/","allow_webhook_subscribers":false,"css_border_color":"CED4DD","css_graph_color":"19E57F","css_link_color":"1A1DFF","page_description":null,"activity_score":430,"headline":"Maia","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"34706A","time_zone":"UTC","notifications_reply_to_email":"status@matillion.com","notifications_email_footer":"You received this email because you are subscribed to Matillion status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":true,"css_no_data":"F2F2F2","deleted_at":null,"allow_teams_subscription":false,"max_maintenance_automation_allowed":null,"custom_email_template":false,"hero_cover":{"updated_at":"2026-03-31T10:12:29.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/original/140392/maia-status_%282%29-165d1ad3-9b10-45c8-83d7-99cd9466eb4e.png","size":92915,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/140392/maia-status_%282%29-165d1ad3-9b10-45c8-83d7-99cd9466eb4e.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/140392/maia-status_%282%29-165d1ad3-9b10-45c8-83d7-99cd9466eb4e.png"},"transactional_logo":{"updated_at":"2023-06-23T13:37:39.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/original/140392/Green-Horizontal-Logo-Matillion.png","size":13472,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/normal/140392/Green-Horizontal-Logo-Matillion.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/140392/Green-Horizontal-Logo-Matillion.png"},"favicon_logo":{"updated_at":"2026-03-31T10:10:10.000+00:00","size":3537,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/140392/maia-favicon-96-b6858dae-b9d4-43ed-9af0-8c50bd3b8d1a.png"},"email_logo":{"updated_at":"2023-08-07T16:43:53.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/original/140392/Green-Horizontal-Logo-Matillion-a2db5262-544d-49b0-8a78-f36d04ba9665.png","size":17612,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/normal/140392/Green-Horizontal-Logo-Matillion-a2db5262-544d-49b0-8a78-f36d04ba9665.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/retina/140392/Green-Horizontal-Logo-Matillion-a2db5262-544d-49b0-8a78-f36d04ba9665.png"},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"l7zzgtkbd195","organization_id":"tpp9m2szm87w"}},"components":[{"status":"operational","name":"Hub","created_at":"2021-02-08T16:16:13.858Z","updated_at":"2026-09-01T08:09:15.015Z","position":1,"description":null,"showcase":true,"start_date":"2021-02-08T00:00:00.000Z","id":"d7mbhpbb6ghc","group_id":null,"page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Pipeline Observability","created_at":"2023-06-22T17:11:23.576Z","updated_at":"2026-08-08T11:30:07.854Z","position":2,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"l6kptz1qws2r","group_id":null,"page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"US Region","created_at":"2023-06-22T17:16:20.416Z","updated_at":"2023-06-22T17:16:20.416Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"06qtff4p3kr7","group_id":null,"page_id":"l7zzgtkbd195","group":true,"only_show_if_degraded":false,"components":["twt8k4p7rw8g","nx73vwr0vhvc","lrk7xnwc2lsg","wpphzv0vq5w5","xxn8ydmb3xzd","f3tp8chcxfxn","htzpc89brvmb","4hhxf3j1gy81","lnrttz6fnncx"]},{"status":"operational","name":"Agent Manager","created_at":"2023-06-22T17:14:38.582Z","updated_at":"2026-08-08T11:30:07.791Z","position":1,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"twt8k4p7rw8g","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Agents","created_at":"2023-06-22T17:18:02.396Z","updated_at":"2026-09-17T10:20:04.315Z","position":2,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"nx73vwr0vhvc","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Designer","created_at":"2023-06-22T17:19:29.874Z","updated_at":"2026-08-17T18:45:17.978Z","position":4,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"lrk7xnwc2lsg","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Scheduler","created_at":"2023-06-22T17:19:56.698Z","updated_at":"2026-08-08T11:30:08.038Z","position":5,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"wpphzv0vq5w5","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"Pipeline Execution","created_at":"2023-06-22T17:20:33.552Z","updated_at":"2026-10-06T13:57:04.526Z","position":6,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"xxn8ydmb3xzd","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Custom Connectors","created_at":"2022-11-23T08:46:34.185Z","updated_at":"2026-08-08T11:30:08.217Z","position":8,"description":null,"showcase":true,"start_date":"2022-11-23T00:00:00.000Z","id":"f3tp8chcxfxn","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Loader Batch Pipelines","created_at":"2019-09-25T11:05:26.696Z","updated_at":"2026-08-08T11:30:08.245Z","position":9,"description":null,"showcase":true,"start_date":null,"id":"htzpc89brvmb","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Loader CDC Pipelines","created_at":"2022-10-20T12:04:25.360Z","updated_at":"2026-08-08T11:30:08.313Z","position":10,"description":null,"showcase":true,"start_date":"2022-10-20T00:00:00.000Z","id":"4hhxf3j1gy81","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Loader Web Application","created_at":"2022-05-10T11:21:26.890Z","updated_at":"2026-08-08T11:30:08.434Z","position":11,"description":null,"showcase":true,"start_date":"2022-05-10T00:00:00.000Z","id":"lnrttz6fnncx","group_id":"06qtff4p3kr7","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"EU Region","created_at":"2023-06-22T17:17:44.434Z","updated_at":"2023-06-22T17:17:44.434Z","position":10,"description":null,"showcase":false,"start_date":null,"id":"8knf5j6ddr6l","group_id":null,"page_id":"l7zzgtkbd195","group":true,"only_show_if_degraded":false,"components":["xwslhflt1k7f","jrh35mwqmx80","jmq0mczg5yn8","y12ttlxqrszr","6p5wg1mxhy1r","n36hgwntwscn","9nmhr4mg2bv6","0wpmz7nd52vn","7mkyj7mk5lfg"]},{"status":"operational","name":"Agent Manager","created_at":"2023-06-22T17:17:44.457Z","updated_at":"2026-08-08T11:30:07.813Z","position":1,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"xwslhflt1k7f","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Agents","created_at":"2023-06-22T17:18:41.166Z","updated_at":"2026-09-17T10:20:04.361Z","position":2,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"jrh35mwqmx80","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Designer","created_at":"2023-06-22T17:19:41.992Z","updated_at":"2026-08-17T18:45:17.995Z","position":4,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"jmq0mczg5yn8","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"Pipeline Execution","created_at":"2023-06-22T17:20:51.365Z","updated_at":"2026-10-06T13:57:04.472Z","position":5,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"y12ttlxqrszr","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Custom Connectors","created_at":"2022-11-23T08:46:08.721Z","updated_at":"2026-08-08T11:30:08.106Z","position":6,"description":null,"showcase":true,"start_date":"2022-11-23T00:00:00.000Z","id":"6p5wg1mxhy1r","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Loader Batch Pipelines","created_at":"2019-09-25T11:05:26.686Z","updated_at":"2026-08-08T11:30:08.174Z","position":7,"description":null,"showcase":true,"start_date":null,"id":"n36hgwntwscn","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Loader CDC Pipelines","created_at":"2022-09-30T14:32:05.375Z","updated_at":"2026-08-08T11:30:08.196Z","position":8,"description":null,"showcase":true,"start_date":"2022-09-30T00:00:00.000Z","id":"9nmhr4mg2bv6","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Loader Web Application","created_at":"2023-06-22T17:28:15.114Z","updated_at":"2026-08-08T11:30:08.278Z","position":9,"description":null,"showcase":true,"start_date":"2023-06-22T00:00:00.000Z","id":"0wpmz7nd52vn","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Scheduler","created_at":"2024-11-05T09:48:11.682Z","updated_at":"2026-08-08T11:30:08.358Z","position":10,"description":null,"showcase":true,"start_date":"2024-11-05T00:00:00.000Z","id":"7mkyj7mk5lfg","group_id":"8knf5j6ddr6l","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"AU Region","created_at":"2026-05-14T10:01:16.748Z","updated_at":"2026-05-14T10:01:16.748Z","position":12,"description":null,"showcase":false,"start_date":null,"id":"1qx7grnn65kx","group_id":null,"page_id":"l7zzgtkbd195","group":true,"only_show_if_degraded":false,"components":["rpwpj3pxbd7j","0hxl84qblcm2","4xvk44fgsg28","kqw6r24y8f31","vbxynd3klww4","bfbhrfft7t5b"]},{"status":"operational","name":"Agent Manager","created_at":"2026-05-14T09:59:42.964Z","updated_at":"2026-08-08T11:30:07.834Z","position":1,"description":null,"showcase":true,"start_date":"2026-05-14T00:00:00.000Z","id":"rpwpj3pxbd7j","group_id":"1qx7grnn65kx","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Agents","created_at":"2026-05-14T10:02:04.954Z","updated_at":"2026-08-08T11:30:07.918Z","position":2,"description":null,"showcase":true,"start_date":"2026-05-14T00:00:00.000Z","id":"0hxl84qblcm2","group_id":"1qx7grnn65kx","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Designer","created_at":"2026-05-14T10:02:25.915Z","updated_at":"2026-08-17T18:45:17.958Z","position":3,"description":null,"showcase":true,"start_date":"2026-05-14T00:00:00.000Z","id":"4xvk44fgsg28","group_id":"1qx7grnn65kx","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Scheduler","created_at":"2026-05-14T10:02:46.541Z","updated_at":"2026-08-08T11:30:08.016Z","position":4,"description":null,"showcase":true,"start_date":"2026-05-14T00:00:00.000Z","id":"kqw6r24y8f31","group_id":"1qx7grnn65kx","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"degraded_performance","name":"Pipeline Execution","created_at":"2026-05-14T10:03:11.026Z","updated_at":"2026-10-06T13:57:04.499Z","position":5,"description":null,"showcase":true,"start_date":"2026-05-14T00:00:00.000Z","id":"vbxynd3klww4","group_id":"1qx7grnn65kx","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Custom Connectors","created_at":"2026-05-14T10:03:37.677Z","updated_at":"2026-08-08T11:30:08.153Z","position":6,"description":null,"showcase":true,"start_date":"2026-05-14T00:00:00.000Z","id":"bfbhrfft7t5b","group_id":"1qx7grnn65kx","page_id":"l7zzgtkbd195","group":false,"only_show_if_degraded":false}],"months":[{"name":"October","year":2026,"starts_on":4,"days":31,"incidents":[{"code":"wk1tnqk1y0nx","name":"Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures","message":"This incident has been resolved. Re-authenticating is required for the fix to be applied.","impact":"minor","timestamp":"Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e19:19\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:54\u003c/var\u003e UTC"}]},{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"3lnv84fqsb91","name":"Some Maia runners failing to start (EU and US regions)","message":"This incident has been resolved","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:09\u003c/var\u003e - \u003cvar data-var='time'\u003e10:20\u003c/var\u003e UTC"},{"code":"6bdc38b7wrc4","name":"We have identified an issue affecting pipeline execution in the US region and are working on a resolution.","message":"This incident has been resolved.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e05:57\u003c/var\u003e - \u003cvar data-var='time'\u003e08:10\u003c/var\u003e UTC"},{"code":"zmkhmr46x7rv","name":"Customers receiving Authentication failed messages upon login attempts","message":"Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:03\u003c/var\u003e - \u003cvar data-var='time'\u003e17:55\u003c/var\u003e UTC"},{"code":"w27jtdr8rg3d","name":"Some Paygo customers experiencing licensing issues","message":"This incident has now been resolved","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e03:24\u003c/var\u003e - \u003cvar data-var='time'\u003e08:09\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"615ngsyy80tg","name":"[Scheduled] Schedule maintenance window for upcoming production custom-rules validation.","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:30\u003c/var\u003e UTC"},{"code":"lcnprn8trlpg","name":"Service Disruption (All Regions) - Projects Not Accessible","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e17:53\u003c/var\u003e - \u003cvar data-var='time'\u003e18:48\u003c/var\u003e UTC"},{"code":"zp34072g99lb","name":"Service Disruption (AU Region) - Projects Not Accessible","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e17:40\u003c/var\u003e - \u003cvar data-var='time'\u003e17:42\u003c/var\u003e UTC"},{"code":"z65cf6bq0y3l","name":"Customers may experience an issue accessing Designer and Maia","message":"This incident has been resolved.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:17\u003c/var\u003e - \u003cvar data-var='time'\u003e11:50\u003c/var\u003e UTC"},{"code":"pw4gxb5d10p1","name":"[Scheduled] Essential Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e UTC"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}