Connectivity Issues in AU1 Production

Incident Report for Matillion Services

Resolved

This incident has been resolved.

Posted Jun 18, 2026 - 15:05 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 18, 2026 - 14:24 UTC

Investigating

We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.

Posted Jun 18, 2026 - 13:43 UTC

This incident affected: AU Region (Agent Manager, Agents).