Customers may be experiencing pipeline failures in the US region due to upstream provider issues

Incident Report for Matillion Services

Resolved

Pipelines in the US region have now fully recovered and this issue is resolved.
Posted Aug 25, 2022 - 01:07 UTC

Monitoring

We have observed pipelines within the US region now recovering. We will continue to monitor the situation to ensure no additional issues arise.
Once again, we are extremely appreciative of your patience and understanding.
Posted Aug 25, 2022 - 00:50 UTC

Update

We are still seeing some pipeline failures in the US region. Our upstream supplier is continuing to actively work on a resolution, but unfortunately does not have an ETA for full recovery yet. We will update when we have further information.
Posted Aug 25, 2022 - 00:40 UTC

Update

We are still seeing some pipeline failures in the US region. Our upstream supplier identified the issue earlier and is continuing to actively work on a resolution. We will update when we have further information.
Posted Aug 25, 2022 - 00:30 UTC

Update

We are still seeing pipeline failures in the US region. Our upstream supplier is continuing to work on a resolution. We will update when we have further information.
Posted Aug 25, 2022 - 00:25 UTC

Identified

Customers will still be experiencing failures of their pipelines in the US region. Our upstream supplier has identified the issue and is working on a resolution. We will update when we have further information.
Posted Aug 25, 2022 - 00:20 UTC

Update

Customers may be experiencing issues with their pipelines failing to run in the US region. We are continuing to investigate this issue with one of our upstream suppliers and will update when we have further information.
Posted Aug 25, 2022 - 00:10 UTC

Investigating

Customers may be experiencing issues with some of their pipelines failing to run in the US region. We are currently investigating this issue with one of our upstream suppliers and will update when we have further information.
Posted Aug 25, 2022 - 00:01 UTC
This incident affected: US Region (Data Loader Batch Pipelines).