Degraded Service: Customers cannot create or associate subscriptions

Incident Report for Matillion Services

Resolved

The third-party provider has reported the incident as resolved as of May 10, 2:18 PM UTC and our internal monitoring supports this view. Service is now fully operational and available for all users.
Posted May 10, 2021 - 15:48 UTC

Update

We are continuing to monitor for any further issues.
Posted May 10, 2021 - 13:22 UTC

Monitoring

A fix has been implemented by the third-party provider and we are monitoring the results.
Posted May 10, 2021 - 13:21 UTC

Update

The third-party provider is now back online.
Posted May 10, 2021 - 13:15 UTC

Identified

We have identified an issue with one of our third-party providers that means customers cannot create or associate new subscriptions. Existing customers will continue to be able to use Matillion ETL as expected.
Posted May 10, 2021 - 12:38 UTC
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